Refund policy

We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.

If you want to return the item, please contact us within 30 days of receiving the order at market2@cheersonic.com. If you have discovered our fault, please take pictures of the defected, or wrong products sent to you and attach them to the initial email with an explanation.

WARNING: Personalized products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.

We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds for returned items will be issued to the original payment method you used when placing your order. We will confirm the refund information with you within 1-5 working days. If the refund has been confirmed, the time when the user receives the refund depends on Paypal (generally the money will be credited within 7 days).

Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.

Emphasize: Please confirm the mailing address with us at market2@cheersonic.com
Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.

If you still have additional questions about returning the item, feel free to contact us at market2@cheersonic.com or +86 15869049660.